City of Austin GIS Division

Enterprise Geospatial Services is the division within City of Austin's IT Department dedicated to providing enterprise geospatial data, applications, and systems employees and residents need to make reliable, data-driven solutions, while also leveraging its technical expertise to inspire collaboration and forward-thinking initiatives. 
As the Public Information Specialist, I led communication activities for the EGS division, including an in-depth communications audit, project communication coordination, and rebranding efforts. I acted as a consultant for operational communications and liaised between the division and the Communication and Technology Management (CTM) department's communication leaders. 
Spotlight: Writing Samples
Spotlight: GIS Modernization Project Communications Support
The GIS Modernization Project is a three year initiative to update GIS technology across the City. After an initial review and analysis of standing literature, I worked with the Project Manager to move beyond project consultation and into work that created an engagement strategy, innovated content development, and expanded direct communications support to product owners. 
Spotlight: Address Management Services Communications Support
The main responsibility in managing addresses is making sure that emergency services can find a location quickly and without hassle. The importance of this duty is not lost on the EGS Addressing team. 
  - Co-led project management and user research for communication projects, including customer service improvements and website management
  - Updated Address Management Services website to improve information architecture and better reflect available services
  - Created the layout and design for the Residential One Sheet; collaborated with Address Team to ensure correct process was outlined.
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